Hybrid CSR in Austin: Quick, Careful Customer Support

Atterro; Austin (TX); Hybrid; USD 25,000 - 27,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits

Life Insurance and DisabilityInsurance

Optional 401(k) Plan

Job summary

Staffmark in Austin, TX is seeking a Customer Service Representative to handle high-volume calls, assist customers, and document interactions while delivering professional, accurate service in a fast-paced environment.

The role offers a hybrid schedule with 1 day onsite and 4 days remote after training, plus training sessions onsite. Flexible hours between 7 AM–7 PM CST and occasional Saturdays are available.

Qualifications

• High school diploma or GED required.
• Strong computer skills and ability to navigate multiple systems while assisting customers.
• Ability to accurately document customer interactions and service requests.

Responsibilities

• Handle high-volume inbound customer calls regarding accounts, mortgages, housing-related inquiries, permits, and service requests.
• Provide professional, accurate, and customer-focused support while resolving questions and concerns.
• Research account information and identify appropriate solutions to customer issues.
• Document customer interactions, updates, and resolutions within company systems.
• Complete post-call activities accurately and efficiently.
• Meet established performance goals related to customer satisfaction, quality, adherence, and productivity.
• Collaborate with team members and leadership to ensure consistent service delivery.
• Maintain confidentiality and compliance with company policies and procedures.

Skills

Strong communication

Active listening

Problem solving

Multitasking

Organization

Education

High school diploma or GED

Tools

CRM software

MS Office

Job description

Staffmark in Austin, TX is seeking a Customer Service Representative to handle high-volume calls, assist customers, and document interactions while delivering professional, accurate service in a fast-paced environment.

The role offers a hybrid schedule with 1 day onsite and 4 days remote after training, plus training sessions onsite. Flexible hours between 7 AM–7 PM CST and occasional Saturdays are available.