Onsite Print Technician II - Inventory & Support

BCforward; Mather (CA); On-site; USD 63,095,000 - 82,582,000; Full time

Job summary

BCforward is seeking an Onsite Print Administrator in Mather, CA for a 24‑month contract. The role focuses on print device support, routine installations, consumables management, and incident handling with strong customer service.

Responsibilities include monitoring devices, performing configurations, coordinating with HP, and ensuring timely responses under defined processes. Requires 2–5 years of related experience and a high school diploma; bachelor’s preferred.

Qualifications

• Broad knowledge of HP products and services offerings.
• Core technical competencies in operating systems, networking, and HP applications.
• Effective communication with technical audiences and management.
• Active listening and ability to tailor messages to audience level.
• Proactive, reactive, and creative problem-solving skills.

Responsibilities

• Monitor systems to detect performance issues and resolve technical problems on assigned platforms using established protocols.
• Identify incident trends and escalate within defined timeframes and follow standard procedures.
• Conduct routine installations and configurations and assemble and integrate systems per standards.
• Respond to service, product, technical, and customer-relations inquiries to ensure customer satisfaction.
• Execute approved scripted change management activities while adhering to incident, change, and problem management processes.
• Meet daily production goals and contract-required response times.
• Align work with team strategy and support process improvements.
• Maintain data confidentiality and support execution of business processes with independent judgment.
• Complete process-oriented assignments and support department operational plans.
• Identify and solve varied problems, plan work, and operate with minimal supervision.

Skills

HP products knowledge

Operating systems

Networking

HP applications

Communication skills

Active listening

Problem solving

Project management

Customer engagement

Account delivery decisions

Education

High School Diploma

Bachelor's degree preferred

Associate degree in technical field

Tools

HP support tools

Job description

BCforward is seeking an Onsite Print Administrator in Mather, CA for a 24‑month contract. The role focuses on print device support, routine installations, consumables management, and incident handling with strong customer service.

Responsibilities include monitoring devices, performing configurations, coordinating with HP, and ensuring timely responses under defined processes. Requires 2–5 years of related experience and a high school diploma; bachelor’s preferred.