Onsite Tech Support Specialist: End-User & Network

S1 Technology™; Lafayette (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

S1 Technology is hiring a Technical Support Specialist to own client issues from first contact through resolution. This role is 100% onsite at our Lafayette, LA office. Remote candidates will not be considered.

You will respond to client support requests by phone, email, and remote tools, and stay with the issue until it is resolved. You will troubleshoot workstations, servers, Microsoft environments, and core network issues in client environments.

Qualifications

• Background experience in supporting end-users in a fast-paced service desk or technical support role.
• Experience in an MSP or client-facing IT setting is preferred and you should handle multiple tickets or projects concurrently.

Responsibilities

• Respond to client support requests by phone, email, and remote tools, and stay with the issue until it is resolved.
• Troubleshoot workstations, servers, Microsoft environments, and core network issues in client environments.
• Own client tickets from beginning to end with escalated support when needed to ensure timely resolution.
• Keep clear notes in tickets, manage your queue, and communicate realistic timelines to clients.

Skills

End-user support

Ticket management

Effective communication

Tools

Microsoft 365 Administration

Windows Server Administration

Networking basics

PC hardware & software troubleshooting

Job description

S1 Technology is hiring a Technical Support Specialist to own client issues from first contact through resolution. This role is 100% onsite at our Lafayette, LA office. Remote candidates will not be considered.

You will respond to client support requests by phone, email, and remote tools, and stay with the issue until it is resolved. You will troubleshoot workstations, servers, Microsoft environments, and core network issues in client environments.