Onsite Tech Support Specialist — End-to-End Ownership (BR)

S1 Technology™; Baton Rouge (LA); On-site; USD 42,000 - 66,000; Full time

Job summary

S1 Technology, located in Baton Rouge, LA, is seeking a Technical Support Specialist to own client issues from first contact through resolution. This onsite role requires troubleshooting end-user problems, coordinating with the team, and delivering timely updates to clients about progress and timelines.

You will support Microsoft 365, Windows Server, and core network components in diverse client environments, communicating clearly across phone, email, and portals.

Qualifications

• Support experience in a fast-paced service desk or similar role where you owned issues.
• Experience supporting Microsoft 365 (SharePoint, Teams) and Windows Server.
• Knowledge of basic networking concepts and troubleshooting.
• Experience in an MSP or client-facing IT setting handling multiple tickets.
• Strong communication with end users across channels.

Responsibilities

• Respond to client support requests by phone, email, and remote tools, and stay with the issue until it is resolved.
• Troubleshoot workstations, servers, Microsoft environments, and core network issues like switches, firewalls, Wi-Fi, and VLANs in client environments.
• Own client tickets from beginning to end with escalated support from your team when needed to ensure efficient and effective resolution of the tickets.
• Keep clear notes in tickets, manage your queue, and communicate realistic timelines so clients know what to expect.

Skills

End-user support

Ticket ownership

Microsoft 365 Administration

Windows Server Administration

Networking basics

PC hardware & software troubleshooting

Job description

S1 Technology, located in Baton Rouge, LA, is seeking a Technical Support Specialist to own client issues from first contact through resolution. This onsite role requires troubleshooting end-user problems, coordinating with the team, and delivering timely updates to clients about progress and timelines.

You will support Microsoft 365, Windows Server, and core network components in diverse client environments, communicating clearly across phone, email, and portals.