On-Site IT Support Technician — Manufacturing & Growth

Safe Air Technology; Baton Rouge (LA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Paid time off and holidays

Job summary

Safe Air Technology in Baton Rouge is seeking an IT Support Technician to provide hands-on technical support across the facility. The role requires regular movement throughout the site to assist employees and troubleshoot devices, network, and software issues in office, engineering, and production areas.

The ideal candidate has 1+ years in IT support, experience with Windows environments and Microsoft 365, and a customer-focused mindset.

Qualifications

• 1+ years of IT support or help desk experience preferred.
• Experience supporting Windows environments and Microsoft 365.
• Basic understanding of networking, printers, troubleshooting, and user account management.
• Strong customer service and communication skills.
• Ability to prioritize tasks and manage multiple support requests.
• High level of professionalism, dependability, and confidentiality.
• Experience supporting manufacturing or production environments is a plus.
• Associate degree or technical certifications are a plus, but not required.

Responsibilities

• Provide day‑to‑day technical support for desktops, laptops, printers, phones, tablets, and other company equipment.
• Troubleshoot hardware, software, network, email, VPN, and user access issues.
• Set up and deploy computers, monitors, phones, and peripherals for new hires and existing employees.
• Support onboarding and offboarding processes including account setup, password resets, permissions, and equipment tracking.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, Excel, and SharePoint.
• Maintain inventory of IT equipment and technology assets.
• Assist employees with ERP systems, production software, and internal systems access.
• Troubleshoot Wi‑Fi, printer, and network connectivity issues throughout the facility.
• Support conference room technology, TVs, Teams meetings, and presentation equipment.
• Assist with cybersecurity best practices including MFA, password policies, and antivirus updates.
• Document support requests, recurring issues, and resolutions.
• Support software rollouts, upgrades, and company technology projects.

Skills

IT support

Windows environments

Microsoft 365

Customer service

Communication skills

Multi-tasking

Confidentiality

Education

Associate degree

Technical certifications

Tools

ERP systems

Production software

Internal systems access

Job description

Safe Air Technology in Baton Rouge is seeking an IT Support Technician to provide hands-on technical support across the facility. The role requires regular movement throughout the site to assist employees and troubleshoot devices, network, and software issues in office, engineering, and production areas.

The ideal candidate has 1+ years in IT support, experience with Windows environments and Microsoft 365, and a customer-focused mindset.