Onsite Tech Operations Specialist

Insight Enterprises; Hanover Park (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Sick time after 90 days

Retirement plans

Job summary

Insight Enterprises is seeking a Services Operations Specialist for our Hanover Park, IL office to enter orders and manage device shipments in line with client SLAs. You will investigate discrepancies and coordinate with distribution teams to resolve lost or damaged products, while building product and vendor knowledge to support client communications.

The role emphasizes clear written and verbal communication, teamwork, and the ability to prioritize and manage time in a fast-paced environment.

Qualifications

• Problem-solving and critical thinking abilities.
• Excellent organizational skills.
• Ability to adapt in a fast-paced environment with attention to detail.
• Ability to work in a team and independently, strong time management, self-prioritization.

Responsibilities

• Enter orders in a timely manner for shipping, retrieval, and exchange of technology devices for specific accounts, adhering to SLA.
• Investigate and resolve receiving discrepancies, managing receipt dates with distribution teams.
• Acquire and maintain product and vendor/category knowledge to support client messaging and inquiries.

Skills

Problem-solving

Organizational skills

Adaptability

Teamwork

Time management

Self-prioritization

Job description

Insight Enterprises is seeking a Services Operations Specialist for our Hanover Park, IL office to enter orders and manage device shipments in line with client SLAs. You will investigate discrepancies and coordinate with distribution teams to resolve lost or damaged products, while building product and vendor knowledge to support client communications.

The role emphasizes clear written and verbal communication, teamwork, and the ability to prioritize and manage time in a fast-paced environment.