Onsite Services Operations Specialist

Insight; Hanover Park, Northern (IL, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical benefits

Retirement plans

Job summary

Insight in Hanover Park, IL is seeking a Services Operations Specialist (W2) to enter orders for the shipping, retrieval, and exchange of technology devices for specific accounts, while adhering to the clients' Service Level Agreements (SLA).

You will investigate and resolve receiving discrepancies, proactively managing receipt dates, and work with distribution staff to resolve issues with lost or damaged products.

Qualifications

• Clear communication skills are required to deliver client-facing messages verbally and in writing.
• Strong problem-solving and organizational skills are essential.

Responsibilities

• Enter orders in a timely manner for shipping, retrieval, and exchange of technology devices for specific accounts, while adhering to the SLA.
• Investigate and resolve receiving discrepancies, proactively managing receipt dates, and coordinate with distribution to resolve issues on lost/damaged products.
• Become an expert in information regarding products, programs, and initiatives of assigned vendors and product categories.
• Demonstrate clear communication to respond to inquiries or complaints in a timely fashion.

Skills

Problem solving

Critical thinking

Organizational skills

Adaptability

Teamwork

Time management

Job description

Insight in Hanover Park, IL is seeking a Services Operations Specialist (W2) to enter orders for the shipping, retrieval, and exchange of technology devices for specific accounts, while adhering to the clients' Service Level Agreements (SLA).

You will investigate and resolve receiving discrepancies, proactively managing receipt dates, and work with distribution staff to resolve issues with lost or damaged products.