Deskside Support Technician

Jobtailor; Windsor Locks (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

Jobtailor in Windsor Locks, CT seeks an experienced IT support specialist to provide hands-on deskside support to diverse end users, including executive staff. The role combines on-site and remote assistance, testing software upgrades, hardware deployments, and troubleshooting across multiple device types to keep operations running smoothly.

The ideal candidate has 5+ years in IT support, strong communication skills, and a US citizenship with residency in the USA.

Qualifications

• 5+ years of IT support experience.
• Experience in customer-facing environment.
• Strong communication via email, phone, and in-person.
• Must be a US citizen.
• Must live in the United States of America.
• Bachelor’s degree in Computer Science, Information Technology, or a related technical field preferred.

Responsibilities

• Deliver hands-on deskside support to diverse end users, including executive support
• Test and troubleshoot software upgrades, system images, and hardware deployments
• Identify and resolve hardware and software issues across multiple device types
• Provide on-site and remote technical support
• Support popular operating systems and applications
• Collaborate with internal Kyndryl teams and alliance partners such as Microsoft
• Identify opportunities for modernization and automation
• Present innovative ideas to improve the end-user experience and drive cost savings
• Meet customer satisfaction, XLA, and SLA targets
• Deploy and support current technology solutions

Skills

IT support experience

Customer-facing

Strong communication

On-site & remote support

Education

Bachelor's degree in CS/IT

Tools

Microsoft Products

Job description

• Deliver hands-on deskside support to diverse end users, including executive support
• Test and troubleshoot software upgrades, system images, and hardware deployments
• Identify and resolve hardware and software issues across multiple device types
• Provide on-site and remote technical support
• Support popular operating systems and applications
• Collaborate with internal Kyndryl teams and alliance partners such as Microsoft
• Identify opportunities for modernization and automation
• Present innovative ideas to improve the end-user experience and drive cost savings
• Meet customer satisfaction, XLA, and SLA targets
• Deploy and support current technology solutions

Requirements

• 5+ years of experience providing IT support
• Experience working in a customer-facing environment
• Strong communication skills, including email, phone, and in-person communication
• Must be a US citizen
• Must live in the United States of America
• Bachelor’s degree in Computer Science, Information Technology, or a related technical field preferred

Core Competencies

Demonstrates extensive experience in delivering hands-on IT support, troubleshooting hardware and software issues, and collaborating with teams to enhance end-user experiences. Proficient in meeting customer satisfaction and service level targets while supporting diverse operating systems and applications.

Highest-signal resume keywords

• 5+ Years IT Support Experience
• Customer-Facing Environment
• Strong Communication Skills
• Bachelor’s Degree in Computer Science
• On-Site and Remote Technical Support

ATS Optimization Keywords

Hard Skills

• Troubleshooting Software Issues
• Hardware Deployment
• System Image Testing
• Technical Support for Operating Systems
• Automation Identification
• End-User Experience Improvement
• Cost Savings Initiatives

Soft Skills

• Strong Communication

Industry Keywords

• Customer Satisfaction
• XLA
• SLA
• Deskside Support
• Technical Support

Tools & Technologies

• Microsoft Products