Onsite Systems & Render Support Specialist

Framestore VR Studio; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

Framestore VR Studio in New York City is seeking a Systems Support Administrator to join the on-site North America team. You will escalate incidents, manage storage, monitor systems, and administer OS images while supporting artists and production workflows.

You will work closely with technology teams, maintain license services, render farm support, and contribute to documentation and on-call coverage. Strong customer focus and teamwork are essential.

Qualifications

• 3+ years in a level 1 IT position or similar role.
• Hands-on hardware experience; builds, upgrades, repair.
• OS (Redhat based, Windows and OSX) and application support and deployment.
• Active Directory management.
• Basic scripting language (powershell, bash, python).
• Basic knowledge of Git/version control workflows.
• Understanding of enterprise storage architecture and file systems (GPFS, Isilon, ZFS).
• VMware ESXi administration and virtualization fundamentals.
• Strong experience in a customer-facing role.
• Strong self-guided problem-solving skills.
• A commitment to teamwork.
• Proven ability to adapt and work well under pressure and to tight deadlines.
• Excellent communication and interpersonal skills.

Responsibilities

• Escalation support for all incidents and requests using JIRA service desk.
• Support of storage requests.
• Monitor and maintain a variety of physical and logical systems.
• Administration of the OS images and Linux/Windows application packages.
• Manage license servers and services.
• Support of the Render farm (software).
• Support and administration of enterprise storage platforms and file systems.
• Monitor system health, performance, and infrastructure alerts using monitoring tools such as Grafana and Nagios.
• Able to work independently and in teams on administrative and technical projects.
• Produce and update documentation using Confluence.
• Collaborate with other technology teams on various projects and to support artists workflows and production requirements.
• Partake in an on-call rotation to provide support outside standard working hours.

Skills

Level 1 IT support

Hardware repair

OS support

Active Directory

Scripting

Git/version control

Enterprise storage

VMware ESXi

Customer-facing

Teamwork

Communication

Problem solving

On-call rotation

Tools

JIRA

Confluence

Grafana

Nagios

Job description

Framestore VR Studio in New York City is seeking a Systems Support Administrator to join the on-site North America team. You will escalate incidents, manage storage, monitor systems, and administer OS images while supporting artists and production workflows.

You will work closely with technology teams, maintain license services, render farm support, and contribute to documentation and on-call coverage. Strong customer focus and teamwork are essential.