Onsite Switchboard & Front Desk Coordinator

Elevait Solutions; Painted Post (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

Elevait Solutions is seeking a Switchboard Operator in Painted Post, NY. You will manage the corporate switchboard, assist internal and external callers, and route inquiries to the appropriate departments.

The role requires high school diploma or GED and experience with multi-line phone systems or softphones; on-site work in Painted Post three days per week is expected, with adherence to confidentiality and service level targets.

Qualifications

• High school diploma or GED is required.
• Experience operating a multi-line phone system or switchboard.
• Inbound phone experience in a call center, front desk, or reception role.

Responsibilities

• Answer the corporate switchboard for internal and external callers.
• Transfer callers to the right person, department, location, or outside line.
• Provide basic company information and hours of operation.
• Reroute misdirected calls and escalate urgent or emergency calls.
• Take messages and log call details and service requests.
• Monitor call queues to meet service level targets.
• Keep directories and routing guides up to date.
• Handle information confidentially.

Skills

Multi-line switchboard

Softphone usage

Call center experience

Education

High school diploma or GED

Tools

Cisco Finesse

Webex

Job description

Elevait Solutions is seeking a Switchboard Operator in Painted Post, NY. You will manage the corporate switchboard, assist internal and external callers, and route inquiries to the appropriate departments.

The role requires high school diploma or GED and experience with multi-line phone systems or softphones; on-site work in Painted Post three days per week is expected, with adherence to confidentiality and service level targets.