Customer Service Coordinator

Elevait Solutions; Painted Post (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

Elevait Solutions is seeking a Switchboard Operator in Painted Post, NY. You will manage the corporate switchboard, assist internal and external callers, and route inquiries to the appropriate departments.

The role requires high school diploma or GED and experience with multi-line phone systems or softphones; on-site work in Painted Post three days per week is expected, with adherence to confidentiality and service level targets.

Qualifications

• High school diploma or GED is required.
• Experience operating a multi-line phone system or switchboard.
• Inbound phone experience in a call center, front desk, or reception role.

Responsibilities

• Answer the corporate switchboard for internal and external callers.
• Transfer callers to the right person, department, location, or outside line.
• Provide basic company information and hours of operation.
• Reroute misdirected calls and escalate urgent or emergency calls.
• Take messages and log call details and service requests.
• Monitor call queues to meet service level targets.
• Keep directories and routing guides up to date.
• Handle information confidentially.

Skills

Multi-line switchboard

Softphone usage

Call center experience

Education

High school diploma or GED

Tools

Cisco Finesse

Webex

Job description

Job Title: Switchboard Operator
Industry: Manufacturing
Location: Painted Post, NY

About the Company
A global materials science company whose glass, ceramics, and optical products are built into smartphones, cars, and the networks that connect the world. Its in-house IT team supports thousands of employees across research, manufacturing, and corporate sites, giving help desk techs real experience in a large enterprise environment.

Top 3 Skills

• Multi-line switchboard operation and call transfers
• Cisco Finesse or Webex softphone
• High-volume inbound call queue handling against service levels

What You ll Do

• Answer the corporate switchboard for internal and external callers
• Find out what each caller needs and transfer them to the right person, department, location, or outside number
• Give out basic company information such as department contacts, office locations, and hours
• Reroute misdirected or dropped calls and escalated urgent, security, or emergency calls by procedure
• Take messages and log call details and service requests
• Monitor shared call queues so calls are answered within service level targets
• Keep employee directories and call routing guides up to date
• Handle employee, customer, and vendor information confidentially

What We Need From You

• High school diploma or GED
• Inbound phone experience in a call center, front desk, switchboard, or reception role
• Experience using a multi-line phone system or softphone
• Available Monday to Friday, 8 AM to 5 PM Eastern
• Able to work onsite in Painted Post 3 days a week

Preferred

• Cisco Finesse or Webex call center software
• Switchboard or corporate receptionist experience
• Shared services or corporate call center background
• Healthcare, financial services, or hospitality phone support