Hybrid Call Center Coordinator

The Fountain Group; Painted Post (NY); Hybrid; USD 26,000 - 28,000; Full time

Job summary

The Fountain Group is seeking a Customer Service Coordinator in Painted Post, NY. This in-office and hybrid role involves managing a corporate switchboard, routing calls, and delivering professional caller experiences during standard business hours.

Responsibilities include greeting callers, verifying needs, transferring to the right department, and maintaining up-to-date contact information. Strong communication and multitasking are essential for success.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, call center, receptionist, switchboard, shared services, or administrative support preferred.
• Strong verbal communication and interpersonal skills essential.
• Professional and customer-focused phone presence needed.
• Ability to handle high call volumes calmly and efficiently.
• Proficient with basic computer tools including Microsoft Office and email.

Responsibilities

• Answer and manage incoming calls through the corporate switchboard in a courteous, professional, and timely manner.
• Greet callers, verify needs, and route to the appropriate department or location.
• Transfer calls accurately to internal extensions or external numbers.
• Provide basic company information and directions when needed.
• Document messages and service requests accurately when required.
• Monitor call queues and ensure timely answers within SLAs.
• Escalate urgent or sensitive calls according to procedures.

Skills

Customer service

Verbal communication

Multitasking

Education

High school diploma

Tools

Microsoft Office

Email

Directory tools

Phone/softphone systems

Job description

The Fountain Group is seeking a Customer Service Coordinator in Painted Post, NY. This in-office and hybrid role involves managing a corporate switchboard, routing calls, and delivering professional caller experiences during standard business hours.

Responsibilities include greeting callers, verifying needs, transferring to the right department, and maintaining up-to-date contact information. Strong communication and multitasking are essential for success.