Onsite Support Technician - Bronx

Industry Analysts, Inc.; New York, Northern (NY, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Atlantic Tomorrow's Office in New York/ Bronx NY seeks an Onsite Support Technician to deliver hands-on IT support at the client's main location in the Bronx and nearby sites. Responsibilities include workstation builds, server/network installations, VPN setup, software deployment, and disaster recovery testing.

You will troubleshoot PCs, network connectivity, AD and Exchange basics, and document the client environment.

Qualifications

• 2 year degree preferred in Computer & Information Science/IS, or closely related field.
• Minimum 3 years of experience as an onsite or field service technician.
• Excellent interpersonal and communication skills; ability to tailor communication to end-user."s level.
• Able to work independently to manage multiple projects under tight deadlines.

Responsibilities

• Provide onsite IT support at client locations in Bronx and surrounding boroughs.
• Perform workstation builds, server and network equipment installations.
• Install and upgrade software; troubleshoot PC connectivity and network issues.
• Support VPN implementation and remote access; document client environment.
• Escalate issues when needed and communicate progress to clients.
• Maintain and track assets; ensure cleanliness and organization of IT rooms.

Skills

Interpersonal skills

Communication

Independent work

Customer service

Education

2-year IT degree

Tools

ConnectWise

Active Directory

VPN

Exchange (basic)

Job description

Atlantic Tomorrow's Office New York NY, Bronx NY

The Onsite Support Technician is responsible for providing onsite support at our client’s main location in the Bronx, NYC, as well as their other locations the surrounding boroughs. This relates to all technology utilized by the client, including workstations, servers, printers, networking equipment, internet service providers, and third-party software. The role also carries project implementation responsibilities with regards to all implemented products & technologies. This includes, but is not limited to, workstation builds and deployments, server & network equipment installations, ISP deployments, application installation and upgrades, business continuity and disaster recovery testing.

The candidate will be reimbursed for their car and/or mass transit expenses.

Responsibilities

• IT support relating to technical issues involving Microsoft’s core business applications
• Support services for Microsoft related technologies: This includes areas such as basic troubleshooting of Exchange, and adds/moves/changes for AD accounts.
• Work with the project management team on PC builds and network equipment deployments
• Troubleshoot PC connectivity issues.
• Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system.
• Installation of Microsoft and all 3 rd party software.
• Remote access solution (VPN) implementation and support
• Document and update the client environment
• Escalate service issues when required
• Communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required.
• Keeps IT Rooms clean and organized.
• Oversees the maintenance and tracking of assets.
• Business Continuity & Disaster Recovery testing
• Advise and train staff on computer operations and software applications
• New staff onboarding participation

Qualifications

• 2 year degree in Computer & Information Science, Computer Information Systems, or closely related field is preferred.
• Minimum 3 years of experience as an onsite or field service technician.
• Excellent interpersonal skills and communication skills. Candidate needs to be able to tailor communication to the proper skill level of the end-user, and include the appropriate detail to manage the end-user’s expectations.
• Able to work independently to manage strict timelines with multiple projects in order to meet deadlines under high-pressure environment.
• A+ certification
• Experience building desktops and laptops.
• Experience racking, stacking and patching network equipment.
• Ability to improve customer service satisfaction
• Enter and update all work as service tickets into ConnectWise. Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
• Principles, techniques, and concepts of network administration
• Knowledge of office terminology, practices and procedures.
• Demonstrates consistency in ability to be flexible.
• Identifies and acts on problems quickly, decisively and effectively. Responds quickly to staff and peers.
• Open to change and new approaches. Able to deal with ambiguity by responding appropriately & effectively to uncertain situations. Takes the time to listen, and encourages dialogue.

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BTA Disaster Grant Donation

BTA established the association’s Disaster Grant Program in 1992 to provide emergency financial support to BTA dealer members who have suffered a loss due to a natural disaster.