Onsite Support Technician - Bronx
Tomorrow's Office
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Résumé du poste
Atlantic, Tomorrow’s Office is seeking an Onsite Support Technician to provide in-person IT support at client sites in the Bronx and surrounding boroughs. You will handle workstation and server issues, deployments, and software installations, ensuring smooth operations and timely response.
The role requires a 2-year degree and 3+ years of field tech experience, with strong communication skills and A+ certification.
Qualifications
- 2 year degree in Computer & Information Science, Computer Information Systems, or closely related field is preferred.
- Minimum 3 years of experience as an onsite or field service technician.
- Excellent interpersonal skills and communication skills.
- A+ certification.
- Experience building desktops and laptops.
- Experience racking, stacking and patching network equipment.
Responsabilités
- IT support relating to technical issues involving Microsoft's core business applications.
- Support services for Microsoft related technologies: basic troubleshooting of Exchange, and AD accounts changes.
- Work with the project management team on PC builds and network equipment deployments.
- Troubleshoot PC connectivity issues.
- Troubleshoot network elements including ISP circuits, firewalls, switches, wireless equipment and telephone system.
- Installation of Microsoft and all 3rd party software.
- Remote access solution (VPN) implementation and support.
- Document and update the client environment.
- Escalate service issues when required.
- Communication with customers as required, keeping them informed of incident progress and outages.
- Monitor network performance for availability, utilization and latency; resolve throughput issues and escalate as needed.
- Keeps IT Rooms clean and organized.
- Oversees the maintenance and tracking of assets.
- Business Continuity & Disaster Recovery testing.
- Advise and train staff on computer operations and software applications.
- New staff onboarding participation
Connaissances
Formation
Outils
Description du poste
Our entrepreneurial spirit, integrity, and unwavering focus on customer satisfaction mark us as industry trailblazers. Leading the way in integrating advanced technology and expert knowledge, we excel in delivering productivity-boosting solutions.
Be a part of our forward-thinking culture. Being “Obsessed with Excellence”, Atlantic thrives on innovation, and high performance, celebrating and rewarding your professional achievements. With diverse career opportunities, we provide a nurturing ground for your ideas and ambitions. Here, your potential is limitless.
Giving back to the communities we serve is part of our corporate DNA. We strive to make positive change and have established numerous philanthropic partnerships over the years supporting not-for-profit organizations who make a difference.
We budget over a million dollars annually to support these and other organizations and are extremely proud of our employees who are actively involved in assisting charities and foundations with fundraisers, community events and mentoring.
Embrace diversity, achieve success. At Atlantic, we champion an inclusive culture where every individual is valued for their authentic self. Our commitment to diversity empowers our team to thrive, fostering a workplace rich in unique perspectives and ideas. Here, being yourself is the key to collaboration, innovation, and driving remarkable business outcomes. Join us and be part of a team where diversity is not just celebrated, but integral to our success.
- Medical, Dental + Vision
- Flexible Savings Accounts
- Health Savings Account
- Life + Accident Insurance
- Short Term + Long Term Disability Insurance
- Critical Illness + Hospital Indemnity Insurance
- Employee Assistance Program
- Competitive Base Pay
- Bonus and Commission Opportunities
- Legal Plan Coverage
- Discounts for Various Consumer Goods and Services
- 401K
- Paid Holidays
- Paid Vacation Time
- Paid Sick Time
- Dependent Care Savings Options
- Referral Bonus Opportunities
- Opportunities for Free Tickets to the ATO Suite at the MetLife Stadium and Prudential Center
- Community Involvement
- Paid Training Opportunities
- Service Awards
- Learning & Development Resources
- Employee Recognition Programs & Awards
Back to Job Openings Onsite Support Technician - Bronx New York NY, Bronx NY
The Onsite Support Technician is responsible for providing onsite support at our client’s main location in the Bronx, NYC, as well as their other locations the surrounding boroughs. This relates to all technology utilized by the client, including workstations, servers, printers, networking equipment, internet service providers, and third-party software. The role also carries project implementation responsibilities with regards to all implemented products & technologies. This includes, but is not limited to, workstation builds and deployments, server & network equipment installations, ISP deployments, application installation and upgrades, business continuity and disaster recovery testing.
The candidate will be reimbursed for their car and/or mass transit expenses.
Responsibilities
- IT support relating to technical issues involving Microsoft's core business applications
- Support services for Microsoft related technologies: This includes areas such as basic troubleshooting of Exchange, and adds/moves/changes for AD accounts.
- Work with the project management team on PC builds and network equipment deployments
- Troubleshoot PC connectivity issues.
- Troubleshoot network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system.
- Installation of Microsoft and all 3 rd party software.
- Remote access solution (VPN) implementation and support
- Document and update the client environment
- Escalate service issues when required
- Communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages.
- Monitor network performance for availability, utilization and latency. Take the appropriate measures to resolve throughput issues, escalating to the support team as required.
- Keeps IT Rooms clean and organized.
- Oversees the maintenance and tracking of assets.
- Business Continuity & Disaster Recovery testing
- Advise and train staff on computer operations and software applications
- New staff onboarding participation
Qualifications
- 2 year degree in Computer & Information Science, Computer Information Systems, or closely related field is preferred.
- Minimum 3 years of experience as an onsite or field service technician.
- Excellent interpersonal skills and communication skills. Candidate needs to be able to tailor communication to the proper skill level of the end-user, and include the appropriate detail to manage the end-user’s expectations.
- Able to work independently to manage strict timelines with multiple projects in order to meet deadlines under high-pressure environment.
- A+ certification
- Experience building desktops and laptops.
- Experience racking, stacking and patching network equipment.
- Ability to improve customer service satisfaction
- Enter and update all work as service tickets into ConnectWise. Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
- Principles, techniques, and concepts of network administration
- Knowledge of office terminology, practices and procedures.
- Demonstrates consistency in ability to be flexible.
- Identifies and acts on problems quickly, decisively and effectively. Responds quickly to staff and peers.
- Open to change and new approaches. Able to deal with ambiguity by responding appropriately & effectively to uncertain situations. Takes the time to listen, and encourages dialogue.
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