Onsite Support Specialist: Housing & Client Care

The People Concern; Los Angeles (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401b? 403b? & Matching

Job summary

The People Concern is seeking a Support Specialist to serve as the first point of contact for clients at the Kensington Campus, ensuring the safety, cleanliness, and orderly operation of the interim housing facility. You will engage with residents, document needs, and help maintain a supportive environment aligned with trauma-informed care.

This full-time onsite role requires excellent customer service, critical thinking, and the ability to work within a team to assist individuals facing

Qualifications

• High School Diploma or GED or Equivalent.
• Minimum one (1) year experience in related work.
• Possess effective customer service skills and the ability to handle difficult situations.
• Ability to work independently and think critically.
• Ability to act in a professional manner regardless of circumstances.
• Commitment to improving the community through empowerment and dignity.
• Familiarity with non-violent crisis intervention.
• Familiarity with issues faced by population served.
• Ability to self-motivate and to appropriately organize and motivate others.
• Computer literate; able to use computerized database system for information management.
• Ability to work as a team member.
• Able to obtain and maintain Food Handlers, CPR and First Aid certification.
• Demonstrate an ability to take initiative towards continued professional development.

Responsibilities

• Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
• Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe.
• Be visible on the floor at all times and actively engage and welcome clients.
• Conduct regular, thorough walk-throughs of the facility.
• Create a supportive environment to ensure client progress towards stability.
• Attend relevant staff meetings, trainings and retreats as scheduled.
• Oversee client cubicle/bed area maintenance in a trauma-informed manner.
• Facilitate client engagement activities, such as groups or other activities.

Skills

Customer service

Critical thinking

Independent work

Professional conduct

Crisis intervention

HIPAA knowledge

Team collaboration

Education

High School Diploma or GED

Tools

Computer literacy

Database systems

Job description

The People Concern is seeking a Support Specialist to serve as the first point of contact for clients at the Kensington Campus, ensuring the safety, cleanliness, and orderly operation of the interim housing facility. You will engage with residents, document needs, and help maintain a supportive environment aligned with trauma-informed care.

This full-time onsite role requires excellent customer service, critical thinking, and the ability to work within a team to assist individuals facing