Onsite Support Services Lead - Case Management

ECS; San Jose (CA); On-site; USD 78,072 - 81,586; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Episcopal Community Services (ECS) in San Jose seeks an Assistant Support Services Manager to lead onsite case management and supervise staff across ECS program locations. This is a fully onsite, client-facing role with direct service delivery to participants in the community.

The position emphasizes collaboration with community resources, program development, and adherence to safety and de-escalation procedures.

Qualifications

• MSW/MA in psychology, counseling or social work preferred; LCSW/MFT license preferred.
• At least two years of supervisory experience preferred.
• Experience with homeless/very low income adults preferred.
• Demonstrated cultural competency and Spanish language desirability.
• Strong charting, recordkeeping, and written/oral communication skills.
• Knowledge of San Jose area substance use, mental health, and health resources.

Responsibilities

• Maintain a resident caseload and adhere to service protocols.
• Perform intake assessments and support residents with on-site case management.
• Refer to in-house/outside resources for housing, health, legal, and financial needs.
• Develop and oversee programs, groups, and activities with the manager.
• Advocate for residents on property management and benefit issues.
• Supervise site staff, coordinate payroll, and support performance evaluations.
• Ensure accurate documentation and timely reporting of monthly statistics.
• Assist with monitoring data collection for contracts and program operations.
• Attend meetings and participate in program development and community events.

Skills

Supervisory experience

Spanish language (desirable)

Crisis intervention knowledge

Documentation & reporting

Team collaboration

Education

MSW or MA in psychology/counseling/social work

LCSW or MFT license preferred

Tools

MS Office

Job description

Episcopal Community Services (ECS) in San Jose seeks an Assistant Support Services Manager to lead onsite case management and supervise staff across ECS program locations. This is a fully onsite, client-facing role with direct service delivery to participants in the community.

The position emphasizes collaboration with community resources, program development, and adherence to safety and de-escalation procedures.