Onsite Support Services Lead - Case Management

ECS

San Jose (CA)

On-site

USD 78,072 - 81,586

Full time

14 days+

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Benefits offered by this job

Healthcare benefits

Job summary

Episcopal Community Services (ECS) in San Jose seeks an Assistant Support Services Manager to lead onsite case management and supervise staff across ECS program locations. This is a fully onsite, client-facing role with direct service delivery to participants in the community.

The position emphasizes collaboration with community resources, program development, and adherence to safety and de-escalation procedures.

Qualifications

MSW/MA in psychology, counseling or social work preferred; LCSW/MFT license preferred.
At least two years of supervisory experience preferred.
Experience with homeless/very low income adults preferred.
Demonstrated cultural competency and Spanish language desirability.
Strong charting, recordkeeping, and written/oral communication skills.
Knowledge of San Jose area substance use, mental health, and health resources.

Responsibilities

Maintain a resident caseload and adhere to service protocols.
Perform intake assessments and support residents with on-site case management.
Refer to in-house/outside resources for housing, health, legal, and financial needs.
Develop and oversee programs, groups, and activities with the manager.
Advocate for residents on property management and benefit issues.
Supervise site staff, coordinate payroll, and support performance evaluations.
Ensure accurate documentation and timely reporting of monthly statistics.
Assist with monitoring data collection for contracts and program operations.
Attend meetings and participate in program development and community events.