Onsite Support Engineer I – Hardware & Software

Pellera Technologies; Chattanooga (TN); In loco; USD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Pellera Technologies in Chattanooga, TN is seeking a Support Engineer I to deliver onsite and remote technical assistance. You will install, diagnose, repair, and maintain PC hardware, printers, and scanners while ensuring customer satisfaction and timely updates to incidents.

The role requires strong communication, documentation, and the ability to juggle priorities in a fast-paced environment. A degree in Information Systems or Engineering and relevant certifications are preferred, with

Competenze

• Degree in Information Systems or Engineering preferred; equivalent training/experience considered.
• Experience troubleshooting PC hardware, software, printers, and laptops.
• Experience with Microsoft products and tools.
• Valid driver's license required.

Mansioni

• Install, upgrade, repair, and maintain PC components, printers, and scanners.
• Troubleshoot hardware and software problems.
• Provide timely updates and document open service incidents.
• Communicate with clients via verbal and written channels.
• Collaborate with Service Desk and Systems Engineering teams.
• Possess a professional, customer-focused demeanor and travel as needed.

Conoscenze

Communication skills

Troubleshooting

Documentation

Time management

Independent worker

Team collaboration

Adaptability

Problem solving

Formazione

Information Systems or Engineering degree

CompTIA A+ preferred

MCP certification desirable

Server+ preferred

MCSA certification desirable

Other vendor certifications desirable

Strumenti

Microsoft Office Suite

Descrizione del lavoro

Pellera Technologies in Chattanooga, TN is seeking a Support Engineer I to deliver onsite and remote technical assistance. You will install, diagnose, repair, and maintain PC hardware, printers, and scanners while ensuring customer satisfaction and timely updates to incidents.

The role requires strong communication, documentation, and the ability to juggle priorities in a fast-paced environment. A degree in Information Systems or Engineering and relevant certifications are preferred, with