Onsite Field Engineer – Hardware & Software Support

F2Onsite; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

F2Onsite in Charlotte area seeks a field engineer to install repairs and provide technical maintenance for hardware and software, primarily on customer premises. You will schedule service calls, complete administration, and work with customers to ensure satisfaction and understanding of product functionality.

The role requires a high school diploma (GED) with potential technical certification and 2–4 years of relevant experience, and involves passing a drug and background screen.

Qualifications

• High school diploma or GED required.
• May require technical certification.
• Generally, 2 to 4 years' experience in area of responsibility.
• Pass a drug and background screen.

Responsibilities

• Installs repairs and provides technical maintenance for product and component hardware and software on customer premises in Charlotte area.
• Queries customers to ensure satisfaction with service delivery and understanding of product functionality.
• Schedules service calls and completes required administration.
• Works collaboratively with technical colleagues to ensure timely, effective service.
• Provides on-site service, maintenance, and upgrades as needed.
• Monitors issues and supports team with technical assistance and expertise.
• Contributes to service metrics reporting and documentation.
• May lead to extension or permanent position after initial assignment.

Education

High school diploma or GED

Technical certification

Job description

F2Onsite in Charlotte area seeks a field engineer to install repairs and provide technical maintenance for hardware and software, primarily on customer premises. You will schedule service calls, complete administration, and work with customers to ensure satisfaction and understanding of product functionality.

The role requires a high school diploma (GED) with potential technical certification and 2–4 years of relevant experience, and involves passing a drug and background screen.