Onsite Support Engineer - Field Equipment & Startup Expert

Bühler Group

Perrysburg (OH)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Job summary

Bühler Group is seeking an Onsite Support Engineer in the United States, positioned at Perrysburg, OH, to lead equipment installation, startup and commissioning at customer sites. You will act as the primary expert for troubleshooting and drive long-term customer success through hands-on service and training.

The role requires field service experience, strong English communication, and the ability to travel nationally and internationally.

Qualifications

Bachelor's in engineering or accredited technical degree or equivalent training.
5+ years of vacuum coating technology experience strongly preferred.
Previous field service experience or machine engineering is preferred.
Fluent in English, both written and spoken.

Responsibilities

Repair, install, troubleshoot, inspect and modify Bühler equipment at customer site during standard business hours.
Assess customer needs regarding maintenance, spare parts, modernization, and improvement of process.
Provide technical support externally and internally.
Develop, organize and provide customer training programs.
Promote Bühler Customer Service products and help the customer to plan future service.
On-call rotation for support outside of business hours.
Carry out repairs, modifications, inspections, overhauls, and preventive maintenance activities.
Analyze, troubleshoot, and resolve mechanical, electrical, and software-related issues in cooperation with the relevant engineering departments.
Train customer personnel in machine operation, maintenance, and basic troubleshooting procedures.
Support machine software updates and continuous improvement activities.
Prepare detailed service reports and submit weekly reports, emails, and required documentation in a timely manner.
Ensure professional representation of Bühler at customer sites.
Support customer projects and ensure high machine availability and operational performance.