Onsite Supervisor: Remittance Operations Leader

Manpower; South Burlington (VT); On-site; USD 28,000 - 37,000; Full time

Job summary

ManpowerGroup is seeking an Onsite Supervisor in South Burlington, VT to oversee daily remittance processing workflows and lead a team of full-time and part-time associates. You will ensure productivity, quality, and adherence to security standards while coaching Team Leads in a fast-paced environment.

The role emphasizes strong organization, communication, and the ability to adapt to changing business needs, with a non-traditional/extended hours schedule as required.

Qualifications

• Minimum 2 years of onsite supervisory/leadership experience, ideally in remittance processing.
• Background in employee engagement, training, and ongoing coaching.
• Strong ability to motivate, lead, and maintain visibility with teams.
• Excellent organizational skills with the ability to manage multiple deadline-driven tasks.
• Proficient with MS Office (Outlook, Excel) and internal systems.
• Strong decision-making, written, and verbal communication skills.

Responsibilities

• Oversee daily workflow for assigned processing workgroups
• Manage a team of full-time and part-time frontline associates
• Build and maintain strong customer relationships using service-improvement tools
• Maintain direct ownership of remittance processing productivity and quality
• Allocate work efficiently to maximize throughput
• Monitor shift performance, elevate delays, and resolve processing issues
• Coach and develop Team Leads and Operations team members
• Foster a highly engaged, teamwork-driven environment
• Ensure strict adherence to customer guidelines, bank policies, audit, and security standards
• Conduct regular performance feedback and counseling with associates
• Adapt effectively to changing business needs and priorities

Skills

Onsite supervision

Team leadership

MS Office

Communication

Job description

ManpowerGroup is seeking an Onsite Supervisor in South Burlington, VT to oversee daily remittance processing workflows and lead a team of full-time and part-time associates. You will ensure productivity, quality, and adherence to security standards while coaching Team Leads in a fast-paced environment.

The role emphasizes strong organization, communication, and the ability to adapt to changing business needs, with a non-traditional/extended hours schedule as required.