Lockbox Supervisor

Manpower Group (USA); South Burlington (VT); On-site; USD 32,000 - 34,000; Full time

Job summary

ManpowerGroup in Burlington, VT seeks an Onsite Supervisor to oversee daily workflow and lead a frontline team in remittance operations for lockbox services. The role supports corporate, public sector, and federal clients with timely remittance data processing and output file delivery.

The position demands strong leadership, organizational skills, and the ability to coach Team Leads, while ensuring compliance with customer guidelines, bank policies, and security standards.

Qualifications

• Minimum 2 years of onsite supervisory/leadership experience.
• Background in employee engagement, training, and ongoing coaching.
• Strong ability to motivate, lead, and maintain visibility with teams.
• Excellent organizational skills with the ability to manage multiple deadline‑driven tasks.
• Proficient with MS Office and internal systems.
• Strong decision‑making, written, and verbal communication skills.
• Ability to work effectively with diverse groups and levels of the organization.

Responsibilities

• Oversee daily workflow for assigned processing workgroups
• Manage a team of full‑time and part‑time frontline associates
• Build and maintain strong customer relationships using service‑improvement tools
• Maintain direct ownership of remittance processing productivity and quality
• Allocate work efficiently to maximize throughput
• Monitor shift performance, elevate delays, and resolve processing issues
• Coach and develop Team Leads and Operations team members
• Foster a highly engaged, teamwork‑driven environment
• Ensure strict adherence to customer guidelines, bank policies, audit, and security standards
• Conduct regular performance feedback and counseling with associates
• Adapt effectively to changing business needs and priorities

Skills

Onsite supervision experience

Employee engagement

Leadership

Organizational skills

Decision making

Communication skills

Team collaboration

Tools

MS Office (Outlook, Excel)

Job description

Location: Burlington, VT
Schedule: Non‑traditional/extended hours as required
Clearance: Government Security Clearance may be required
Pay: $23.80/hr
About the Role
We are seeking a highly organized, performance‑driven Onsite Supervisor to oversee daily workflow, lead a team, and support excellence in remittance operations. Our client’s Receivable Operations division provides lockbox services to corporate, public sector, and federal government clients. This team ensures customers can efficiently process traditional paper‑based payments by capturing remittance data and delivering accurate, timely output files for accounts‑receivable updates.
Key Responsibilities

• Oversee daily workflow for assigned processing workgroups
• Manage a team of full‑time and part‑time frontline associates
• Build and maintain strong customer relationships using service‑improvement tools
• Maintain direct ownership of remittance processing productivity and quality
• Allocate work efficiently to maximize throughput
• Monitor shift performance, elevate delays, and resolve processing issues
• Coach and develop Team Leads and Operations team members
• Foster a highly engaged, teamwork‑driven environment
• Ensure strict adherence to customer guidelines, bank policies, audit, and security standards
• Conduct regular performance feedback and counseling with associates
• Adapt effectively to changing business needs and priorities

Onsite Supervisor

Location: Burlington, VT
Schedule: Non‑traditional/extended hours as required
Clearance: Government Security Clearance may be required
Pay: $23.80/hr
About the Role
We are seeking a highly organized, performance‑driven Onsite Supervisor to oversee daily workflow, lead a team, and support excellence in remittance operations. Our client’s Receivable Operations division provides lockbox services to corporate, public sector, and federal government clients. This team ensures customers can efficiently process traditional paper‑based payments by capturing remittance data and delivering accurate, timely output files for accounts‑receivable updates.
Key Responsibilities

• Oversee daily workflow for assigned processing workgroups
• Manage a team of full‑time and part‑time frontline associates
• Build and maintain strong customer relationships using service‑improvement tools
• Maintain direct ownership of remittance processing productivity and quality
• Allocate work efficiently to maximize throughput
• Monitor shift performance, elevate delays, and resolve processing issues
• Coach and develop Team Leads and Operations team members
• Foster a highly engaged, teamwork‑driven environment
• Ensure strict adherence to customer guidelines, bank policies, audit, and security standards
• Conduct regular performance feedback and counseling with associates
• Adapt effectively to changing business needs and priorities

Requirements

• Minimum 2 years of onsite supervisory/leadership experience, ideally in remittance processing
• Background in employee engagement, training, and ongoing coaching
• Strong ability to motivate, lead, and maintain visibility with teams
• Excellent organizational skills with the ability to manage multiple deadline‑driven tasks
• Proficient with MS Office (Outlook, Excel) and internal systems
• Strong decision‑making, written, and verbal communication skills
• Ability to work effectively with diverse groups and levels of the organization
• Core leadership strengths: planning, motivation, problem‑solving, conflict resolution, analysis, team‑building, and interpersonal skills

Physical Requirements

• Sitting: up to 95%
• Standing: up to 95%
• Walking: up to 95%
• Lifting: up to 30% and up to 50 lbs

Additional Requirements

This role may require non‑traditional or extended hours based on business needs.

A Government Security Clearance may be required, which may include:

• Fingerprinting
• Credit check
• Employment history verification
• Proof of U.S. Legal Permanent Residency for up to 7 years

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –Manpower, Experis, Talent Solutions, and Jefferson Wells– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.