Onsite Student Services Specialist

Agupdate; Willmar (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

Minnesota State is seeking an on-site Student Services Administrative Support specialist to provide frontline support college-wide. Responsibilities include data entry, student file management, document imaging, scheduling, and assisting students, families, faculty, and staff with enrollment, records, financial aid, and billing information.

The role emphasizes customer service, professional communication, and the ability to research, problem-solve, and handle multiple tasks with minimal

Qualifications

• Knowledge of customer service practices to identify needs and ensure satisfaction.
• Ability to explain policies clearly to internal and external customers.
• Skill in providing prompt, accurate information by phone, email, or in person.
• Knowledge of math to maintain financial records and resolve discrepancies.
• Proficiency in word processing and professional writing.
• Knowledge of standard office software for word processing, spreadsheets, and databases.
• Knowledge of document/records management systems.
• Ability to input, verify, and edit electronic data accurately.

Responsibilities

• Provide administrative support college-wide, including data entry and record management.
• Assist in scheduling appointments and managing student files and records.
• Imaging documents and maintaining accurate electronic files.
• Answer questions related to enrollment, academic records, financial aid, and billing.
• Research, investigate, and resolve student issues with minimal supervision.
• Deliver professional customer service to students, families, faculty, and staff.

Skills

Customer service

Communication skills

Attention to detail

Interpersonal skills

Problem-solving

Independence

Teamwork

Multilingual ability

Tools

Word processing

Spreadsheets

Databases

Document management systems

Job description

Minnesota State is seeking an on-site Student Services Administrative Support specialist to provide frontline support college-wide. Responsibilities include data entry, student file management, document imaging, scheduling, and assisting students, families, faculty, and staff with enrollment, records, financial aid, and billing information.

The role emphasizes customer service, professional communication, and the ability to research, problem-solve, and handle multiple tasks with minimal