Student Financial Aid Concierge

Minnesota State Colleges and Universities; United States; Remote; USD 40,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Tuition waivers for dependents

Job summary

Minnesota State Moorhead is seeking a Customer Service Specialist Intermediate to serve as the frontline for the Office of Scholarship & Financial Aid, assisting students and parents with the financial aid application and verification process.

You will handle in-person, electronic, and phone inquiries, process documents, monitor aid applications, and coordinate with campus partners to ensure accurate, timely information.

Qualifications

• Customer service skills sufficient to explain procedures, gather information, and respond effectively to customer inquiries.
• Knowledge of general office practices sufficient to perform administrative support, recordkeeping, and data entry functions.
• Communication skills sufficient to understand instructions, research information, and provide clear responses to customers.
• Ability to organize and prioritize work while maintaining accuracy and managing multiple tasks.
• Ability to maintain confidentiality and apply applicable policies, procedures, and regulations in daily work.

Responsibilities

• Create a welcoming environment for all customers.
• Explain and interpret financial aid program policies, procedures, and terminology for all customers.
• Refer non-routine questions and those with appointments to the appropriate person.
• Assist students and parents in the completion of financial aid documents.
• Provide timely responses to inquiries with accurate and appropriate information.

Skills

Customer service

Communication skills

Conflict resolution

Data entry

Multi-tasking

Job description

Minnesota State Moorhead is seeking a Customer Service Specialist Intermediate to serve as the frontline for the Office of Scholarship & Financial Aid, assisting students and parents with the financial aid application and verification process.

You will handle in-person, electronic, and phone inquiries, process documents, monitor aid applications, and coordinate with campus partners to ensure accurate, timely information.