Onsite Strategic Logistics Account Manager

Priority1; Arkansas; On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance 100% for employees &

Dental Insurance 100% for Employee

Vision Insurance

HSA with Employer Contributions

Life Insurance

Short Term Disability

Long Term Disability

401(k) Plan

Profit Sharing 15% annually

Paid Holidays

PTO

Cancer/Critical Illness/Accident pol.

Job summary

Priority1 in Little Rock, Arkansas is seeking a Customer Success Manager to manage relations with an existing book of customers, service needs, and coordinate with support and operations to ensure satisfaction. This full-time, on-site role requires daily in-office attendance with no remote option.

The schedule is Monday through Friday from 9:00 AM to 6:00 PM, based in our Little Rock office. The compensation includes a $45,000 base salary plus competitive commission and a comprehensive benefits

Responsibilities

• Maintain relationships with an existing book of customer business to ensure lasting customer relationships with a focus on customer satisfaction
• Conduct proactive customer meetings to gain a comprehensive understanding of Priority1’s services, create a strategic plan for each account to identify and track revenue trends, recognize opportunities to make additional sales, and analyze competitive threats
• Manage decisions regarding account margins, credit profiles, cargo claims processing and resolution, and other account-related functions
• Evaluate existing customers’ needs and identify and execute on additional sales opportunities through multiple service offerings
• Make high –level determinations on accounts and anticipate customer concerns and address them with the customer and related Priority-1 support and operations teams
• Act as a liaison between Priority1 support teams and customers to manage such customer account support and services needs and oversee support teams’ execution of account decisions
• Consult with customers with a goal to enhance efficiency in their freight transportation processes
• Effectively communicate account status with leadership in a timely manner
• Oversee account process and details in Priority1’s Customer Relationship Management (CRM) system
• Generate reports to monitor customer trends and exercise discretion and independent judgment to implement significant decisions
• Develop new customer relationships
• Work independently with minimal supervision from leadership

Job description

Priority1 in Little Rock, Arkansas is seeking a Customer Success Manager to manage relations with an existing book of customers, service needs, and coordinate with support and operations to ensure satisfaction. This full-time, on-site role requires daily in-office attendance with no remote option.

The schedule is Monday through Friday from 9:00 AM to 6:00 PM, based in our Little Rock office. The compensation includes a $45,000 base salary plus competitive commission and a comprehensive benefits