Managed IT Specialist

Digital Wave; Branson (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Digital Wave, a proactive MSP in Branson, MO, seeks a Managed IT Specialist to monitor and maintain client IT environments, including servers, networks, and cloud systems. You will troubleshoot issues, manage access, apply updates, and respond to tickets while ensuring security and regular backups.

You will document configurations, collaborate with clients to understand needs, and contribute to technology assessments and improvement plans in a fast-paced, on-site role.

Qualifications

• Strong foundation in IT with knowledge of OS, hardware, and common business apps.
• Hands-on experience with network administration and security, including firewalls and VPNs.
• Proficiency in troubleshooting desktops, servers, networks, and cloud services.
• Excellent customer service skills and ability to explain technical concepts clearly.

Responsibilities

• Monitor and maintain client IT environments, including servers, networks, and workstations.
• Troubleshoot hardware and software issues and manage user access.
• Apply patches and updates; respond to service tickets promptly.
• Implement network security measures and perform regular backups.
• Document configurations and procedures; collaborate with clients on improvements.

Skills

Network Administration

Network Security

Troubleshooting

Customer Service

RMM platforms

Ticketing systems

On-call support

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

RMM platforms

Ticketing systems

Job description

Company Description

Digital Wave provides proactive Managed IT Services designed to keep organizations secure, connected, and productive. The team delivers 24/7 monitoring, support, and strategic technology guidance so clients can focus on business growth. Services help optimize IT infrastructure performance while reducing costs and strengthening security. Digital Wave also offers complimentary technology assessments to identify opportunities for improvement and align technology with business goals.

Role Description

The Managed IT Specialist is a full-time, on-site role based in Branson, MO. This role is responsible for monitoring and maintaining client IT environments, including servers, networks, workstations, and cloud-based systems. Daily activities include troubleshooting hardware and software issues, managing user access, applying patches and updates, and responding to service tickets in a timely manner. The Managed IT Specialist will implement and support network security measures, perform regular backups, and document system configurations and procedures. The role also involves collaborating with clients to understand their needs, providing clear technical guidance, and contributing to technology assessments and improvement plans.

Qualifications

• Strong foundational knowledge in Information Technology, including operating systems, hardware, and common business applications.
• Hands-on experience with Network Administration and Network Security, including firewalls, VPNs, and basic routing and switching.
• Proficiency in Troubleshooting technical issues across desktops, servers, networks, and cloud services.
• Demonstrated Customer Service skills, with the ability to communicate technical concepts clearly to non-technical users and build positive client relationships.
• Experience with managed service tools such as remote monitoring and management (RMM) platforms and ticketing systems.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+, or equivalent) or comparable practical experience.
• Ability to prioritize tasks, manage multiple client requests, and work effectively in a fast-paced environment.
• Willingness to participate in occasional after-hours support, on-call rotations, or emergency response as needed.