Onsite Spa Front Desk Lead (Receptionist II)

Sterling Kohler; Burr Ridge (IL); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) with company matching

Competitive salary

Job summary

Kohler Waters Spa at Lincoln Park is hiring a Spa Receptionist II for an onsite role in Burr Ridge, IL. The position focuses on delivering Forbes 5-Star service, managing guest check-ins, treatments, and retail transactions, and maintaining spa cleanliness and policies.

You will support events, process transactions, and ensure a relaxing guest experience. Applicants should be 18+, have customer service experience in a spa setting if possible, and demonstrate strong communication and

Qualifications

• Must be 18 years old or older.
• Prior customer service experience within a spa environment preferred, but not required.
• Strong communication skills and ability to work in a fast paced environment.
• Strong detail-orientation.
• Ability to perform tasks requiring use of multiple computer/guest management systems.

Responsibilities

• Provide service and maintain cleanliness standards at a Forbes 5-Star level.
• Use Property Management System (and related systems) to correctly process transactions, complete orders and accurately book/edit spa treatments.
• Be knowledgeable of spa treatments, spa policies, spa amenities and overall options and communicate with guests.
• Process all retail transactions, paying special attention to details.
• Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise.
• Enforce spa policies with supervision to maintain a relaxing spa atmosphere.
• Attend spa events and monthly staff meetings as communicated by supervisor to ensure satisfactory guest experiences.
• Comply with Kohler Company attendance policy and spa SOPs to create a safe environment for all.

Skills

Customer service

Communication skills

Detail orientation

Multitasking / computer systems

Tools

Property Management System

Job description

Kohler Waters Spa at Lincoln Park is hiring a Spa Receptionist II for an onsite role in Burr Ridge, IL. The position focuses on delivering Forbes 5-Star service, managing guest check-ins, treatments, and retail transactions, and maintaining spa cleanliness and policies.

You will support events, process transactions, and ensure a relaxing guest experience. Applicants should be 18+, have customer service experience in a spa setting if possible, and demonstrate strong communication and