Spa Receptionist II, Lincoln Park - (req73047)

Sterling Kohler; Burr Ridge (IL); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with company matching

Job summary

Kohler Co. and Kohler Waters Spa at Lincoln Park seek a Spa Receptionist II for onsite duties in Burr Ridge, IL. You will greet guests, process transactions in our property management system, and help book spa treatments.

This full-time role requires excellent communication, attention to detail, and a customer-service mindset to maintain Forbes 5-Star standards. We offer comprehensive benefits and growth opportunities with Kohler Co.

Qualifications

• Must be 18 years old or older.
• Prior customer service experience within a spa environment preferred.
• Strong communication skills and ability to work in a fast paced environment.
• Strong detail-orientation.
• Ability to perform tasks requiring use of multiple computer/guest management systems.

Responsibilities

• Provides service and maintains cleanliness standards at Forbes 5-Star level.
• Uses PMS to correctly process transactions, book/edit spa treatments.
• Knowledgeable about spa treatments, policies, amenities and communicates with guests.
• Process all retail transactions with attention to detail.
• Receives guest feedback/complaints and resolves issues with supervision.
• Enforces spa policies to maintain a relaxing atmosphere.
• Attend spa events and monthly staff meetings as communicated by supervisor.
• Comply with Kohler attendance policy, safety standards and spa SOPs.

Skills

Communication skills

Detail orientation

Customer service

Tools

Property Management System (PMS)

Job description

Spa Receptionist II, Lincoln Park

Work Mode:Onsite

Location: Burr Ridge, IL

Opportunity

Our Kohler Waters Spa team at Lincoln Park offers more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters and provides an oasis of tranquility in the heart of a bustling Windy City neighborhood. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.

Specific responsibilities of a Spa Receptionist include:

• Provideservice and maintain cleanliness standards at a Forbes 5-Star level
  
• UseProficient Property Management System (and related systems) use tocorrectly process transactions, complete orders and accurately book/editspa treatments
  
• Beknowledgeableof spa treatments, spa policies, spa amenities andoverall options and ability to communicate with our guests
  
• Processall retail transactions, paying special attention to details
  
• Receiveguest feedback/complaints and, with supervision, resolve any guest/staffissues as they arise
  
• Enforcespa policies (service requirements, age restrictions, guest behavior,etc.) with supervision/support to maintain a relaxing spa atmosphere
  
• Attendspa events and monthly staff meetings as communicated by supervisor toensure satisfactory guest experiences
  
• Compliancewith Kohler Company attendance policy, safety standards and spa SOPs tocreate a safe and engaging work environment for all
  

This is a full-time position working weekdays & weekends. Hours vary from 8:00 am to 9:00 pm.

Skills/Requirements

• Mustbe 18 years old or older
  
• Priorcustomer service experience within a spa environment preferred, but notrequired
  
• Strongcommunication skills and ability to work in a fast paced environment
  
• Strongdetail-orientation
  
• Abilityto perform tasks requiring use of multiple computer/guest managementsystems

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The hourly range for this position is $15.20 - $22.80 plus tips/gratuity. The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen.So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities.We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [e-mail]. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.