Onsite Solutions Engineer — Mission-Critical Agency Builder

Idaho Society of Professional Engineers; Orlando (FL); Hybrid; USD 90,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

401(k) with employer match

Paid time off

Parental leave

Medical, dental, and vision plans

Learning and development programs

Snack in offices

Job summary

Axon is seeking a technically adept, customer‑facing professional to own outcomes for strategic agency accounts. You will lead end-to-end deployment, adoption, and optimization of Axon’s platform on site.

You will build trusted relationships with agency leadership, define success metrics, and drive collaboration across Product, Engineering, Sales, and Services in a fast-changing environment. The role emphasizes ownership and measurable mission impact.

Qualifications

• This role requires experience in customer-facing technical roles, program management, or complex deployments.
• Candidates with security and CJIS familiarity are a plus.
• 8+ years of varied experience is common in this field.

Responsibilities

• Onsite Building & Platform Delivery: translate agency problems into buildable solutions tied to mission outcomes.
• AI Build & Adoption: deploy AI-powered workflows and drive daily adoption across teams.
• Operational Transformation & Leadership: define what to build and lead strategic engagements.
• Field Intelligence & Growth: capture field insights to influence roadmaps.

Skills

Customer-facing technical roles

Program management

Operational transformation

CJIS compliance knowledge

Tools

Axon platform

AI Era

Data pipelines

Job description

Axon is seeking a technically adept, customer‑facing professional to own outcomes for strategic agency accounts. You will lead end-to-end deployment, adoption, and optimization of Axon’s platform on site.

You will build trusted relationships with agency leadership, define success metrics, and drive collaboration across Product, Engineering, Sales, and Services in a fast-changing environment. The role emphasizes ownership and measurable mission impact.