Onsite Solutions Architect – Observability & Security

Elastic; Germany (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

Elastic, the Search AI Company, seeks a Customer Architect with a strong technical background in Observability, Cybersecurity, and Enterprise Search. You should be experienced with cloud-based software solutions and be eager to apply Elastic’s suite to customer challenges.

This role focuses on onboarding customers, securing adoption, and expanding ARR by aligning solutions with business objectives. You will be the Trusted Technical Advisor, collaborating with account teams to deliver value,

Qualifications

• Fluent in German and English required; French a plus.
• Experience in customer-facing technical roles (solutions architect, technical consultant, pre-sales).
• Hands-on with Elastic solutions or equivalent technologies.

Responsibilities

• Collaborate with account team to provide technical coverage.
• Define and execute technical success plans for customers.
• Guide onboarding to adoption and ongoing consumption of Elastic solutions.
• Articulate value and align Elastic capabilities with business goals.
• Identify and remove technical frictions to enable smooth adoption.
• Coordinate with support and service teams to ensure effective resolutions.
• Translate customer needs into technical requirements for Elastic products.
• Identify expansion opportunities to grow ARR.

Skills

German-English fluency

Strong communication

Customer-facing

Project leadership

Technical advisory

Education

Bachelor's in CS/Engineering/IS

Tools

Elastic solutions (Observability, Security, ES)

Elasticsearch stack (Elasticsearch, Logstash, Kibana)

Job description

Elastic, the Search AI Company, seeks a Customer Architect with a strong technical background in Observability, Cybersecurity, and Enterprise Search. You should be experienced with cloud-based software solutions and be eager to apply Elastic’s suite to customer challenges.

This role focuses on onboarding customers, securing adoption, and expanding ARR by aligning solutions with business objectives. You will be the Trusted Technical Advisor, collaborating with account teams to deliver value,