Onsite ServiceNow BA for Public Sector Transformations

CIYIS LLC; Tallahassee (FL); On-site; USD 95,000 - 130,000; Full time

Job summary

CIYIS LLC in Tallahassee, FL is seeking an Advanced Business Analyst to bridge business needs and ServiceNow solutions. You will lead requirements gathering, facilitate workshops, and shape functional and non-functional specifications for enterprise IT initiatives.

You will support testing, UAT, and traceability, while collaborating with stakeholders and partners to drive process improvement and adoption. Onsite role starting September 2026.

Qualifications

• Bachelor's degree or equivalent experience in IT, business, or related field.
• 5+ years of business analysis supporting enterprise technology initiatives.
• 3+ years of ServiceNow implementation or enhancement experience.
• Strong requirements elicitation, documentation, and management skills.
• Experience facilitating stakeholder meetings and workshops.
• Experience supporting testing, validation, and business process improvement.

Responsibilities

• Lead requirements gathering and business analysis activities.
• Facilitate stakeholder workshops, discovery sessions, and working meetings.
• Analyze current-state processes and identify improvement opportunities.
• Develop business, functional, and non-functional requirements.
• Create process flows, use cases, user stories, and supporting documentation.
• Support solution validation, user acceptance testing (UAT), and defect management.
• Maintain requirements traceability throughout implementation.

Skills

ServiceNow modules

ITSM

Case Management

CMDB

CSDM

ITOM

Employee Center

Change management

Public sector

CBAP

PMI-PBA

ITIL certs

Job description

CIYIS LLC in Tallahassee, FL is seeking an Advanced Business Analyst to bridge business needs and ServiceNow solutions. You will lead requirements gathering, facilitate workshops, and shape functional and non-functional specifications for enterprise IT initiatives.

You will support testing, UAT, and traceability, while collaborating with stakeholders and partners to drive process improvement and adoption. Onsite role starting September 2026.