Systems Project Analyst (Working Title: Servicenow (Snow) Analyst) - 43000310

DGS Office of External Affairs; Tallahassee (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

DGS Office of External Affairs in Tallahassee, FL supports the Florida PALM Project, a statewide ERP modernization effort impacting 3,000+ users across agencies. The Systems Project Analyst (ServiceNow Analyst) focuses on business analysis, requirement gathering, process design, testing, and ServiceNow implementation.

The role requires five years as a Business Analyst, strong communication, and experience with ITSM and ServiceNow is preferred.

Qualifications

• Minimum five years as a Business Analyst.
• Proven skills in requirement gathering, process design, testing, and solution implementation.
• Experience analyzing, investigating, and resolving functional issues.
• Excellent written and verbal communication skills.
• Knowledge of ITSM internal components (Business Rules, Reports, Dashboards, Workflows, Notifications).
• Experience with ServiceNow preferred.

Responsibilities

• Analyze requirements and design processes for the Florida PALM Project.
• Coordinate testing activities and validate solutions.
• Implement ServiceNow components for a statewide ERP modernization.
• Identify and resolve functional issues with stakeholders.

Skills

Requirement gathering

Process design

Testing

Solution implementation

Communication

ITSM (Business Rules, Reports, Dashboa

Tools

ServiceNow

Job description

The Systems Project Analyst (ServiceNow Analyst) supports the Florida PALM Project, a statewide enterprise resource planning initiative modernizing the State of Florida's financial management systems. Based in Tallahassee with the Department of Financial Services, this role involves business analysis, requirement gathering, process design, testing, and ServiceNow platform implementation for a project expanding to over 3,000 users across state agencies.

Key qualifications:

• Minimum five years as a Business Analyst
• Proven skills in requirement gathering, process design, testing, and solution implementation
• Experience analyzing, investigating, and resolving functional issues
• Excellent written and verbal communication skills
• Knowledge of ITSM internal components (Business Rules, Reports, Dashboards, Workflows, Notifications)
• Experience with ServiceNow preferred