Onsite Service Transition Lead

Computacenter AG & Co. oHG; Norcross (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Computacenter AG & Co. oHG is seeking a Service Transition Specialist to lead structured project take-ons and coordinate cross-functional teams in the Norcross, GA office. The role emphasizes governance, process design, and strong collaboration with account teams to ensure successful transitions.

The position requires 1-2 years in a similar role, Prince2 qualification, and solid MS-Office skills, with a focus on delivering value and maintaining service quality for clients.

Qualifications

• 1-2 years experience in a similar position.
• Prince2 Practitioner qualification or equivalent.
• Strong MS-Office proficiency and ability to work with multiple stakeholders.
• Excellent interpersonal and organizational skills.

Responsibilities

• Manages project take-on in a structured, quality-first approach.
• Prepares, schedules, and follows up on customer appointments or workshops.
• Designs supply chain processes in line with current standards and best practices.
• Coordinates with account teams to clarify opportunities and risks.
• Tracks SLAs, KPIs, and reporting; ensures profitability and customer satisfaction.
• Maintains documentation and handover materials for customers and internal teams.

Skills

Interpersonal skills

Organizational skills

Stakeholder management

Project coordination

Education

Prince2 Practitioner

Tools

MS Office

Job description

Computacenter AG & Co. oHG is seeking a Service Transition Specialist to lead structured project take-ons and coordinate cross-functional teams in the Norcross, GA office. The role emphasizes governance, process design, and strong collaboration with account teams to ensure successful transitions.

The position requires 1-2 years in a similar role, Prince2 qualification, and solid MS-Office skills, with a focus on delivering value and maintaining service quality for clients.