Onsite Service Team Lead - Field Maintenance & Support

Atlas Copco; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health and wellness programs

Retirement savings

Career advancement opportunities

Flexible working arrangements

Job summary

Atlas Copco Edwards, on-site service engineer team lead, will oversee a team delivering preventative maintenance and support for critical vacuum and abatement systems at customer sites in Austin, TX. You’ll coordinate field activities, mentor technicians, and ensure adherence to safety and quality standards.

The role requires strong leadership, organizational, and customer service skills, with a focus on responsive onsite problem-solving and continuous improvement in partnership with customers

Qualifications

• AS degree or equivalent in relevant technical field.
• 5 years related industry experience with training/competencies.
• Knowledge areas: Electronic, mechanical, chemical, or gas in Semiconductor industry preferred.

Responsibilities

• Directs team daily operational activities while serving as single point of contact for customer for all Installation Qualification issues.
• Establishes and audits local operating procedures to provide a training aid and reference source for Edwards and customer personnel.
• Performs special projects at customer site with supervision from senior technical experts or project management.
• Maintains records of repairs and maintenance using local database; develops preventive maintenance schedule for equipment.
• Assists with failure analysis by providing information on mode of failure for each equipment failure.
• Submits information to Edwards technical department to drive equipment improvements.
• Writes weekly/monthly reports on activities performed at customer sites based on requirements.
• Works with Site Lead and Site Manager to ensure 7x24 escalation support for site team.
• Maintains punctual, regular and predictable attendance; works collaboratively in a team environment.
• Respectfully takes direction from supervisor and completes other duties as assigned.

Skills

Leadership

Organizational skills

Customer service

Mentoring

Education

AS degree or equivalent in technical field

Job description

Atlas Copco Edwards, on-site service engineer team lead, will oversee a team delivering preventative maintenance and support for critical vacuum and abatement systems at customer sites in Austin, TX. You’ll coordinate field activities, mentor technicians, and ensure adherence to safety and quality standards.

The role requires strong leadership, organizational, and customer service skills, with a focus on responsive onsite problem-solving and continuous improvement in partnership with customers