Onsite Service Parts Specialist

Cummins; Oak Creek (WI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Relocation package

Job summary

This is a full-time onsite Service Parts Associate position at the Cummins Oak Creek, WI facility. You will support the In-Shop and Field Service Department, handle parts at the counter, assist customers, and manage stock and ordering processes.

Typical duties include receiving and dispatching parts, maintaining inventory, operating a forklift, and helping customers with parts requests. Monday through Friday 8-5, with rotating on-call responsibilities are part of the role.

Qualifications

• Requires significant work experience or intermediate level of knowledge obtained through education, training or on-the-job experience.
• Proficiency in Microsoft applications, generating reports and ability to learn new systems.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.
• Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.
• Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse. Forklift experience preferred.
• This onsite role will primarily support In-Shop and Field Service Department.

Responsibilities

• Receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
• Carry out customer parts counter duties including greeting and assisting walk-in customers and processing transactions.
• Develop relationships with internal and external customers and upsell supporting products and services.
• Assist sourcing and locating complex parts requests using various systems and catalogs to procure parts efficiently.
• Manage stock levels, operate forklift, shipping and receiving parts, inventory management, core processing and related duties as assigned.

Skills

Customer service

Communication

Physical stamina

Education

High school diploma

Tools

Forklift

Pallet jack

Microsoft Office

Job description

This is a full-time onsite Service Parts Associate position at the Cummins Oak Creek, WI facility. You will support the In-Shop and Field Service Department, handle parts at the counter, assist customers, and manage stock and ordering processes.

Typical duties include receiving and dispatching parts, maintaining inventory, operating a forklift, and helping customers with parts requests. Monday through Friday 8-5, with rotating on-call responsibilities are part of the role.