Onsite Service Parts Associate - Customer Focus & Inventory

Cummins Inc; Oak Creek (WI); On-site; USD 21,000 - 34,000; Full time

Job summary

Cummins Inc. in Oak Creek, Wisconsin is seeking an on-site Service Parts Associate to join our local team. You will handle parts receiving, storage, system transactions, and order dispatch at the branch, ensuring accuracy against invoices and documenting any discrepancies.

You will greet customers, process transactions, upsell compatible parts and services, and support stock control, forklift operation, and warehouse tasks. This full-time role requires strong customer service and reliability.

Qualifications

• Requires significant work experience or intermediate level of knowledge obtained through education, training or on-the-job experience.
• Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.
• Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.
• Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse. Forklift experience preferred.

Responsibilities

• Follow established procedures to receive, handle, store, perform system transactions and dispatch parts in the local branch.
• Carry out customer parts counter duties including greeting walk-in customers and processing transactions.
• Develop relationships by communicating with customers to upsell parts and services as appropriate.
• Support parts personnel in sourcing and locating complex parts requests using various systems and catalogs.
• Manage stock levels, operating forklift, shipping/receiving parts, warehouse activities and inventory tasks.

Skills

Customer service

Cash handling

Microsoft Office

Forklift operation

Parts counter

Education

High school diploma

Tools

Microsoft Office

Job description

Cummins Inc. in Oak Creek, Wisconsin is seeking an on-site Service Parts Associate to join our local team. You will handle parts receiving, storage, system transactions, and order dispatch at the branch, ensuring accuracy against invoices and documenting any discrepancies.

You will greet customers, process transactions, upsell compatible parts and services, and support stock control, forklift operation, and warehouse tasks. This full-time role requires strong customer service and reliability.