Parts Associate

Cummins Inc.; Oak Creek (WI); On-site; USD 21,000 - 34,000; Full time

Job summary

Cummins Inc. in Oak Creek, Wisconsin is seeking an on-site Service Parts Associate to join our local team. You will handle parts receiving, storage, system transactions, and order dispatch at the branch, ensuring accuracy against invoices and documenting any discrepancies.

You will greet customers, process transactions, upsell compatible parts and services, and support stock control, forklift operation, and warehouse tasks. This full-time role requires strong customer service and reliability.

Qualifications

• Requires significant work experience or intermediate level of knowledge obtained through education, training or on-the-job experience.
• Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.
• Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.
• Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse. Forklift experience preferred.

Responsibilities

• Follow established procedures to receive, handle, store, perform system transactions and dispatch parts in the local branch.
• Carry out customer parts counter duties including greeting walk-in customers and processing transactions.
• Develop relationships by communicating with customers to upsell parts and services as appropriate.
• Support parts personnel in sourcing and locating complex parts requests using various systems and catalogs.
• Manage stock levels, operating forklift, shipping/receiving parts, warehouse activities and inventory tasks.

Skills

Customer service

Cash handling

Microsoft Office

Forklift operation

Parts counter

Education

High school diploma

Tools

Microsoft Office

Job description

We are looking for a talented onsite Service Parts Associate to join our team in Oak Creek, WI.

In this role, you will make an impact in the following ways:

• Under limited supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies between goods and invoices.
• Carry out customer parts counter duties including but not limited to, receiving parts calls, greeting and assisting walk-in Customers, completing all paperwork and processing transactions (cash handling, check and credit card transactions).
• Develop positive relationships by communicating with internal and external customers by phone and in person at local branch with the ability to identify and act on opportunities with Customers to upsell supporting products and services, as appropriate.
• Support other parts personnel in sourcing and locating complex parts requests using various systems, catalogs and other resources to identify and procure the parts in the most cost and time efficient manner.
• Perform other duties that include managing stock levels, operating forklift, shipping and receiving parts, warehouse activities, inventory management tasks, core processing or other parts-related projects/duties as assigned by management.

To be successful in this role you will need the following:

• Requires significant work experience or intermediate level of knowledge obtained through education, training or on-the-job experience.
• Proficiency in Microsoft applications, generating reports and ability to learn new systems required to do the job effectively.
• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner, prior parts experience preferred.
• Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.
• Ability to maintain a neat and clean appearance in the customer parts area and parts warehouse. Forklift experience preferred.
• This onsite role will primarily support In-Shop and Field Service Department.

Compensation And Benefits Base

Salary rate commensurate with experience.

• options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires some work experience or intermediate level of knowledge obtained through education, training, or on-the-job experience.

This is a full-time position at the Oak Creek facility. Monday thru Friday 8-5. Rotating on call, must be able to operate a forklift, pallet jack. Perform core credits and returns. Check in and receive inventory. Work face to face with customers solving parts requests.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Shop

ReqID 2441851

Relocation Package Yes

100% On-Site No

Cummins and E-Verify At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.