Onsite Service & Inventory Specialist

MSC Industrial Direct Co.,Inc.; Fort Myers (FL); On-site; USD 28,000 - 40,000; Full time

Job summary

MSC Industrial Supply Co. in Naples, FL is seeking an On-Site Service Specialist to deliver exceptional customer service and manage inventory at large customer locations.

You will support procurement, order placement, and MSC ControlPoint Solutions including Vending, VMI, and Crib systems, collaborating with internal and external stakeholders. The role emphasizes on-site engagement, solution optimization, and driving MSC's value proposition.

Qualifications

• High School Diploma or equivalent.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of MSC solutions, products, and services.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain high customer satisfaction ratings in line with company standards.

Skills

Customer service

Sales skills

Communication

Problem-solving

Microsoft Office

Inventory management

Education

High School Diploma or equivalent

College degree preferred

Job description

MSC Industrial Supply Co. in Naples, FL is seeking an On-Site Service Specialist to deliver exceptional customer service and manage inventory at large customer locations.

You will support procurement, order placement, and MSC ControlPoint Solutions including Vending, VMI, and Crib systems, collaborating with internal and external stakeholders. The role emphasizes on-site engagement, solution optimization, and driving MSC's value proposition.