Onsite Service & Inventory Specialist

MSC Industrial Direct Co.,Inc.; Baltimore (MD); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Dynamic healthcare plans

Generous 401K

Stock purchasing program

Tuition reimbursement

Paid time away

Job summary

MSC Industrial Supply Co. is seeking an On-Site Service Specialist in Baltimore, MD to deliver exceptional customer service and manage MSC ControlPoint Solutions at large, dedicated customer locations.

You will support procurement, order placement, and VMI/Vending/crib systems while collaborating with internal and external stakeholders. The role focuses on on-site engagement, solution optimization, and driving MSC's value proposition.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain high customer satisfaction ratings in line with company standards.
• Accurately track time using MSC-approved time management tools.

Skills

Telephone sales

Outside sales

Storeroom / inventory management

Customer service

Microsoft Office

Verbal and written communication

Technical solutions knowledge

Education

High School Diploma or equivalent

Tools

Salesforce / SFDC

Microsoft Office

Job description

MSC Industrial Supply Co. is seeking an On-Site Service Specialist in Baltimore, MD to deliver exceptional customer service and manage MSC ControlPoint Solutions at large, dedicated customer locations.

You will support procurement, order placement, and VMI/Vending/crib systems while collaborating with internal and external stakeholders. The role focuses on on-site engagement, solution optimization, and driving MSC's value proposition.