Onsite Inventory & Service Specialist

MSC Industrial Direct Co.,Inc.; Cleveland (OH); On-site; USD 28,000 - 42,000; Full time

Job summary

MSC Industrial Supply Co. in Cleveland, OH seeks an On-Site Service Specialist Level 1 to deliver exceptional customer service and manage MSC ControlPoint Solutions at large customer locations.

You will support procurement, order placement, and inventory management while advancing the CARE program and maintaining 6S standards. You will log activities in Salesforce, maintain stock levels, and collaborate with account teams to drive retention and growth.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and execution of the CARE program (Clean, Arrange, Relationships, Exceed Expectations).
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain high customer satisfaction ratings in line with company standards.
• Accurately track time using MSC-approved time management tools.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required

Skills

Verbal and written communication

Problem-solving and analytical

Customer service and sales

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

MSC Industrial Supply Co. in Cleveland, OH seeks an On-Site Service Specialist Level 1 to deliver exceptional customer service and manage MSC ControlPoint Solutions at large customer locations.

You will support procurement, order placement, and inventory management while advancing the CARE program and maintaining 6S standards. You will log activities in Salesforce, maintain stock levels, and collaborate with account teams to drive retention and growth.