Onsite Service & Inventory Specialist

MSC Industrial Supply Co.; Eugene (OR); On-site; USD 39,000 - 48,000; Full time

Job summary

MSC Industrial Supply Co. in Eugene, Oregon seeks an On-Site Service Specialist to deliver exceptional customer service and manage inventory at large customer locations.

You will support procurement, order placement, and MSC ControlPoint Solutions including Vending and VMI while collaborating with internal and external stakeholders. The role emphasizes on-site engagement, solution optimization, and driving MSC's value proposition through customer-focused service and operations.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone/ outside sales, storeroom, inventory or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and CARE program execution.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce.
• Ensure appropriate stock levels (min/max).
• Receive, unpack, and restock products at points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates.

Skills

Customer service

Sales skills

Communication

Problem solving

Microsoft Office

Technical knowledge

Education

High School Diploma

Tools

Salesforce

Office software

Job description

MSC Industrial Supply Co. in Eugene, Oregon seeks an On-Site Service Specialist to deliver exceptional customer service and manage inventory at large customer locations.

You will support procurement, order placement, and MSC ControlPoint Solutions including Vending and VMI while collaborating with internal and external stakeholders. The role emphasizes on-site engagement, solution optimization, and driving MSC's value proposition through customer-focused service and operations.