Onsite Service & Inventory Solutions Specialist

MSC; Solon (OH); On-site; USD 27,813 - 43,711; Full time

Job summary

MSC Industrial Supply Co. is seeking an Onsite Service Specialist for Solon, OH, to support a large strategic account and provide exceptional customer service in procurement and order placement.

You will manage MSC ControlPoint Solutions (Vending, VMI, Crib), collaborate with the Category Team, and participate in Lean/Six Sigma initiatives to drive savings and improve the customer’s shop floor. Strong communication and problem-solving skills are required.

Qualifications

• High School Diploma or equivalent required.
• College degree preferred.
• 2+ years inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
• Industry experience preferred.
• Relevant military experience is a plus.
• Metalworking knowledge and experience is a plus but not always required.

Responsibilities

• Excellent customer service skills required to assist in customer order placement, quoting, sourcing, and logging of all available cost-savings statistics.
• Manage the MSC ControlPoint Solutions – which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put-away and optimization.
• Determine optimal sourcing strategy for key customer projects which may require collaborating with the Category Team to support MSC’s mission to drive savings and improve the customer’s shop floor.
• Participate and engage in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction and future projects.
• Resolve on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consult with other associates and strategic suppliers to locate the most effective sources of information.
• Provide customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
• Communicate customer concerns to management to ensure effective and lasting problem resolution.
• Work closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
• Foster the MSC culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
• Participate in special projects and perform additional duties as required.

Skills

Customer service

Sales experience

Problem solving

Communication skills

Industrial knowledge

Education

High School Diploma or equivalent

College degree preferred

Relevant military experience is a plus

Job description

MSC Industrial Supply Co. is seeking an Onsite Service Specialist for Solon, OH, to support a large strategic account and provide exceptional customer service in procurement and order placement.

You will manage MSC ControlPoint Solutions (Vending, VMI, Crib), collaborate with the Category Team, and participate in Lean/Six Sigma initiatives to drive savings and improve the customer’s shop floor. Strong communication and problem-solving skills are required.