Onsite Service & Inventory Specialist

MSC Industrial Supply Co.; Canton (OH); On-site; USD 28,000 - 42,000; Full time

Job summary

MSC Industrial Supply Co. in Canton, OH seeks an On-Site Service Specialist level 1 to deliver outstanding customer service and manage inventory at large customer locations.

You will support procurement, order placement, and oversee MSC ControlPoint Solutions including VMI, vending, and crib systems. You will log activities in Salesforce, maintain stock levels, drive solution expansion, mentor junior associates, and uphold 6S standards while collaborating with account teams to boost retention

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through CARE program execution.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.

Skills

Customer service

Sales skills

Problem solving

Communication skills

Education

High School Diploma or equivalent

Tools

Salesforce SFDC

Microsoft Office

Routing software

Job description

MSC Industrial Supply Co. in Canton, OH seeks an On-Site Service Specialist level 1 to deliver outstanding customer service and manage inventory at large customer locations.

You will support procurement, order placement, and oversee MSC ControlPoint Solutions including VMI, vending, and crib systems. You will log activities in Salesforce, maintain stock levels, drive solution expansion, mentor junior associates, and uphold 6S standards while collaborating with account teams to boost retention