Onsite Service Desk Analyst – IT Onboarding & Support

Feuji; Los Angeles (CA); On-site; USD 28,000 - 55,000; Full time

Job summary

Feuji in Century City, CA is seeking a Service Desk Analyst for a 6-month contract to start onsite. The role focuses on maintaining the desktop operating environment and providing tier-one support to end-users, with the ServiceDesk Lead supervising.

You will manage Active Directory accounts, assist with hardware deployment, and contribute to documentation while supporting mergers and onboarding. Onsite presence is required at all times.

Qualifications

• Bachelor’s degree in Computer Science or equivalent education.
• Minimum 2 years IT helpdesk support with proven track record and ongoing training.
• Strong communication, customer service mindset, and ability to work in a demanding environment.

Responsibilities

• Provide tier one support to all users onsite and remote.
• Manage tickets in the Systems Support Queue and provide timely follow-up.
• Assist with Active Directory administration and onboarding of new users.
• Support hardware deployment, inventory management, and on-site/off-site travel for mergers.
• Create and maintain IT documentation; stay updated on new technologies.

Skills

Microsoft O365/M365

Mobile Device Management solutions

Inventory management

Workstation hardware troubleshooting

Server hardware troubleshooting

Basic networking knowledge

Workstation imaging

DNS and DHCP

Enterprise anti-virus management

Windows support tools

VOIP phone systems

Zoom and Microsoft Teams

Strong written and verbal comms

Exceptional service skills

Security-focused approach

Education

Bachelor’s degree in Computer Science or equivalent education

Job description

Feuji in Century City, CA is seeking a Service Desk Analyst for a 6-month contract to start onsite. The role focuses on maintaining the desktop operating environment and providing tier-one support to end-users, with the ServiceDesk Lead supervising.

You will manage Active Directory accounts, assist with hardware deployment, and contribute to documentation while supporting mergers and onboarding. Onsite presence is required at all times.