On-Site IT Service Support Analyst

Fenwick & West LLP; Palo Alto (CA); On-site; USD 76,000 - 108,000; Full time

Job summary

Fenwick & West LLP, based in Silicon Valley, seeks a Service Support Analyst to provide computer, network and software support to end-users on-site. The role is 100% on-site at our Palo Alto office with a 40-hour work week, Monday to Friday, 7:00 am to 4:00 pm, handling incidents per the incident management process and assisting with hardware/software issues.

You will install and relocate computer systems, coordinate conference setups with Facilities and Professional Development, participate in

Qualifications

• Strong interpersonal skills and ability to support end-users in a fast-paced environment.
• Experience with desktop hardware, printers, networking and peripherals.
• Familiarity with service desk ticket tracking software.
• Experience with video conference tech (Webex/Zoom/MS Teams).

Responsibilities

• Provide computer, network and software support to end-users via phone, email, remote-access or in-person.
• Install or relocate computer systems, including monitors and printers.
• Coordinate conference setups with Facilities and Professional Development.
• Participate in meetings to discuss issues and implement projects.
• Monitor loaner notebook inventory and diagnose hardware issues.

Skills

Interpersonal skills

End-user support

Ticketing experience

Video conferencing tools

Microsoft applications

Under pressure prioritization

Verbal and written communication

Teamwork

Business objectives awareness

Customer service

Tools

Webex

Zoom

MS Teams

Job description

Fenwick & West LLP, based in Silicon Valley, seeks a Service Support Analyst to provide computer, network and software support to end-users on-site. The role is 100% on-site at our Palo Alto office with a 40-hour work week, Monday to Friday, 7:00 am to 4:00 pm, handling incidents per the incident management process and assisting with hardware/software issues.

You will install and relocate computer systems, coordinate conference setups with Facilities and Professional Development, participate in