Onsite Service Desk Agent — Call Center

Amada America, Inc.; Schaumburg (IL); In loco; USD 23.000 - 32.000; Tempo pieno

Descrizione del lavoro

Amada America, Inc. in Schaumburg, IL is seeking a Service Department Center Attendant to answer incoming service phone lines and route to the correct department onsite at the Technical Center. The role includes creating incidents in Syteline and supporting daily department tasks.

Strong data handling, prioritization, and communication skills are required. This position is onsite with typical hours Monday through Friday, 8:00 AM to 5:00 PM, and minimal travel.

Competenze

• Able to collect, arrange, and analyze data.
• Able to prioritize job duties.
• Problem solving expertise is a must.
• Excellent written and oral communication skills.

Mansioni

• Answers incoming phones.
• Creates incidents in Syteline with routing calls and incidents to the appropriate department.
• Other duties related to the department and assigned by department management.
• Act as a backup for the other call center attendants.

Conoscenze

Microsoft Office

Internet functions

Communication skills

Strumenti

Syteline

Descrizione del lavoro

Amada America, Inc. in Schaumburg, IL is seeking a Service Department Center Attendant to answer incoming service phone lines and route to the correct department onsite at the Technical Center. The role includes creating incidents in Syteline and supporting daily department tasks.

Strong data handling, prioritization, and communication skills are required. This position is onsite with typical hours Monday through Friday, 8:00 AM to 5:00 PM, and minimal travel.