Hybrid Service Desk Specialist - User Support & Scheduling

Amentum; Lemont (IL); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) retirement matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability and life insurance

Pet insurance

Job summary

Amentum is seeking a full-time customer service representative for the Argonne BIS team in Lemont, IL. This hybrid in-person and work-from-home role focuses on Tier1/Service Desk support, coordinating work orders, and scheduling Field Engineers using Pinnacle TEMs software.

You will document incidents in Fresh Service and liaise with users and engineers to ensure timely resolution. Responsibilities include creating Adds/MMC/Moves work orders, submitting networking tickets, maintaining the

Qualifications

• Associates degree desirable.
• Advanced proficiency in Microsoft Suite, Box.
• Ability to quickly understand new processes and software used by the lab.
• Self-directed team player with strong communication.
• Strong customer service skills and relationships with internal/external customers.

Responsibilities

• Create work orders for Adds, Moves and Changes (Pinnacle Software).
• Submit Networking Tickets as required.
• Ensure users' needs and expectations are met.
• Maintain Knowledge Base articles for Telephone Service Support in Fresh Service.
• Manage provisioning of equipment and Work Order Management.
• Update telephone directory in PBX and 911 system.
• Receive trouble reports and document in Fresh Service; resolve or forward to Field Engineers.
• Basic troubleshooting of phone equipment, features and voicemail.
• Work on special projects as required.

Skills

Customer service

Verbal communication

Written communication

Team player

Self-directed

Education

Associates degree desirable

Tools

Microsoft Suite

Box

Job description

Amentum is seeking a full-time customer service representative for the Argonne BIS team in Lemont, IL. This hybrid in-person and work-from-home role focuses on Tier1/Service Desk support, coordinating work orders, and scheduling Field Engineers using Pinnacle TEMs software.

You will document incidents in Fresh Service and liaise with users and engineers to ensure timely resolution. Responsibilities include creating Adds/MMC/Moves work orders, submitting networking tickets, maintaining the