Onsite Service Desk Associate – Call Center

AMADA AMERICA, INC.; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

AMADA AMERICA, INC. in Schaumburg, IL is seeking a Service Department Call Center Attendant to handle inbound service calls and route them to the correct department while on-site at the Technical Center.

Daily duties include answering phones, creating incidents in Syteline, and supporting the department with assigned tasks; the role emphasizes strong communication, data handling, and collaborative teamwork in a cubicle office setting.

Qualifications

• Proficient in Microsoft Office (Word, Excel, Google Docs)
• Familiar with internet functions—posting files, linking websites/files, downloading data, etc.
• Excellent written and oral communication skills

Responsibilities

• Answers incoming phones.
• Creates incidents in Syteline with routing calls and incidents to the appropriate department.
• Other duties related to the department and assigned by department management.
• Act as a backup for the other call center attendants.

Skills

Microsoft Office

Word

Excel

Google Docs

Communication skills

Tools

Internet skills

Job description

AMADA AMERICA, INC. in Schaumburg, IL is seeking a Service Department Call Center Attendant to handle inbound service calls and route them to the correct department while on-site at the Technical Center.

Daily duties include answering phones, creating incidents in Syteline, and supporting the department with assigned tasks; the role emphasizes strong communication, data handling, and collaborative teamwork in a cubicle office setting.