Call Center Attendant (Temp to Hire)

Amada America, Inc.; Buena Park (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Amada America, Inc. is seeking a Call Center Attendant to answer incoming service phone calls and route inquiries to the correct department. This onsite role requires strong communication skills and basic data entry in Syteline.

You will support daily operations from 8:00 AM to 5:00 PM, Monday through Friday, with minimal travel. Starting pay is $20.00 per hour through agency, and you will work in a cubicle office on the 2nd floor.

Qualifications

• Able to collect, arrange, and analyze data.
• Able to prioritize job duties.
• Problem solving expertise is a must.

Responsibilities

• Answers incoming phones.
• Creates incidents in Syteline with routing calls and incidents to the appropriate department.
• Other duties related to the department and assigned by department management.

Skills

Microsoft Office

Written and verbal communication

Internet skills

Job description

Description

The Call Center Attendant will answer all incoming service phone calls with redirecting to the proper point-of-contact within the correct department.

ESSENTIAL FUNCTIONS:

• Answers incoming phones.
• Creates incidents in Syteline with routing calls and incidents to the appropriate department.
• Other duties related to the department and assigned by department management.

NON-ESSENTIAL FUNCTIONS:

• Act as a backup for the other call center attendants.

REPORTING RELATIONSHIP:

• Regional Service Division Manager
• National Service General Manager

SUBORDINATE STAFF:

• None

KNOWLEDGE:

• Able to collect, arrange, and analyze data.
• Able to prioritize job duties.
• Problem solving expertise is a must.

SKILLS:

• Proficient in Microsoft Office (Word, Excel, Google Docs)
• Familiar with internet functions-posting files, linking websites/files, downloading data, etc.
• Excellent written and oral communication skills

SCHEDULE:

• Onsite. No remote option.
• Monday to Friday
• 8:00 AM to 5:00 PM

PAY:

• $20.00 starting pay rate through agency

TRAVEL:

• Minimal.

MENTAL ABILITIES:

• Ability to work harmoniously with others.
• Ability to accept and follow instructions.
• Ability to maintain a positive attitude.
• Ability to identify where work is needed and then take the initiative to complete all open job tasks without being told prior.

WORKING CONDITIONS:

• Daily lifting to 25 pounds unassisted.
• 2nd floor with both stair and elevator access.
• Cubicle office setting.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.