Onsite Service Coordinator — Customer Center (Pomona)

Ingersoll Rand; Claremont (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand is seeking a Service Coordinator in Pomona, CA to support the Customer Center and coordinate service technicians for industrial compressed air needs. You will manage customer interactions, liaise with sales and management, and ensure order management and operational requirements are met.

The role demands strong organization and communication skills, the ability to handle high volumes, and a willingness to work overtime as needed. Based onsite in Pomona with occasional US travel.

Qualifications

• Must have a high school diploma or GED and 2–3 years of related experience.
• Proficient with Microsoft Office and mobile devices.
• Strong organizational, communication, and customer service skills.

Responsibilities

• Answer incoming service calls and schedule technicians for preventive maintenance and repairs.
• Coordinate and guide service technicians to maximize efficiency.
• Ensure timely and accurate invoicing for services rendered.
• Manage service inventory and rental fleets, including repair status and locations.
• Ensure adherence to health, safety, and Operational Excellence standards in the Customer Center.
• Build customer loyalty through effective interactions and satisfaction.

Skills

Organization

Communication

Customer service

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Mobile devices

Job description

Ingersoll Rand is seeking a Service Coordinator in Pomona, CA to support the Customer Center and coordinate service technicians for industrial compressed air needs. You will manage customer interactions, liaise with sales and management, and ensure order management and operational requirements are met.

The role demands strong organization and communication skills, the ability to handle high volumes, and a willingness to work overtime as needed. Based onsite in Pomona with occasional US travel.