Customer Care Coordinator - 1st Shift

CTDI Careers; Fort Worth (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

Bonus program

Health insurance

Vision insurance

401(k)

Life insurance

Disability insurance

Employee assistance program

Flexible spending account

Job summary

CTDI is seeking a friendly, detail-oriented Customer Service Associate in Fort Worth, TX. You will receive and process customer calls, verify appointments, and handle authorizations while delivering professional support to clients of major telecom providers.

The role requires 2+ years of customer service experience, excellent communication and organizational skills, and proficiency with MS Office. We offer weekly pay, benefits, and a team-focused environment.

Qualifications

• 2+ years customer service or related experience.
• Excellent customer relations and communication skills.
• Strong interpersonal and organizational abilities.
• Professional telephone manner.
• Proficient in MS Office, including Excel and Word.

Responsibilities

• Receive and process all customer calls and inquiries.
• Handle appointment verification and customer authorization calls.
• Perform clerical duties as needed.
• Address customer concerns and follow up accordingly.

Skills

Customer service

Communication

Organization

Telephone manner

MS Office

Excel

Word

Tools

MS Office

Excel

Word

Job description

CTDI is seeking a friendly, detail-oriented Customer Service Associate in Fort Worth, TX. You will receive and process customer calls, verify appointments, and handle authorizations while delivering professional support to clients of major telecom providers.

The role requires 2+ years of customer service experience, excellent communication and organizational skills, and proficiency with MS Office. We offer weekly pay, benefits, and a team-focused environment.